PLEASE CHECK OUT OUR ANSWERS TO FAQ FOR INFORMATION ON DIFFERENT TOPICS THAT MIGHT ANSWER YOUR QUESTIONS: CLICK HERE

IMPORTANT NOTE: DO NOT SEND ANY TYPE OF FILE ATTACHMENT WITH YOUR E-MAIL, IT WILL BE AUTOMATICALLY DELETED, WE WILL NOT RECEIVE YOUR REQUEST.

PLEASE NOTE: Due to the high volume of emails during the month of October, it will take up to 2 days to respond to your e-mail.

IF YOU ARE CHECKING ON A PREVIOUS ORDER ALREADY PLACED, PLEASE GIVE US THE FOLLOWING INFORMATION:

1. THE NAME OF THE PERSON WHO PLACED THE ORDER & THE ORDER ID NUMBER.

2. THE NAME OF THE PERSON WHO THE ORDER WAS SHIPPED TO (IF DIFFERENT)

3. THE DATE YOU PLACED THE ORDER

4. WHAT YOU ORDERED

5. FINALLY, PLEASE LET US KNOW BY WHAT METHOD YOU PLACED THE ORDER.

WHEN ORDERING OR ASKING QUESTIONS, PLEASE SPECIFY WHETHER CHILD OR ADULT SIZE AND THE SIZE COSTUME YOU NEED.

TO PREVENT YOUR ORDER OR REQUEST FROM BEING DELAYED, PLEASE CHOOSE ONLY ONE MODE OF CONTACTING US!

IMPORTANT: SEND ONLY ONE E-MAIL TO ONE E-MAIL ADDRESS OR YOUR REQUEST WILL BE DELAYED OR DUPLICATED. DO NOT SEND AN E-MAIL IF YOU ARE LEAVING A PHONE MESSAGE - THANK YOU! WE WILL RETURN YOUR E-MAIL AS SOON AS POSSIBLE.

WHEN FAXING:

1. WE HAVE A FORM YOU CAN PRINT OUT, FILL OUT AND FAX OVER: CLICK HERE

2. WE HAVE FAX WAITING, SO THE CALL WILL GO THROUGH IMMEDIATELY AND YOU WILL NOT HAVE TO WAIT.

WHEN E-MAILING:

1. PLEASE PUT A SUBJECT TITLE IN REFERENCE TO WHAT YOU ARE E-MAILING ABOUT.

2. IF YOUR E-MAIL DOES NOT AUTOMATICALLY INCLUDE THE ORIGINAL MESSAGE, PLEASE DO SO.

3. PLEASE REALIZE THAT WE MAY NOT BE ABLE TO ANSWER YOU IMMEDIATELY. WE GENERALLY ANSWER E-MAILS WITHIN 48 HOURS OF RECEIPT MONDAY - FRIDAY. FOR THE MONTH OF OCTOBER, IT WILL TAKE 2 - 3 DAYS FOR US TO REPLY.

WHEN CALLING:

WE HAVE OPERATORS ANSWERING OUR PHONES DURING OUR BUSINESS HOURS. OUR OPERATING  HOURS ARE:

MONDAY THRU FRIDAY  9AM - 6PM  EASTERN Standard TIME    

OK, IF YOU HAVE READ ALL OF THESE INSTRUCTIONS,

THEN GO AHEAD AND E-MAIL! DO NOT ATTACH ANY FILES TO THE E-MAIL OR IT WILL AUTOMATICALLY BE DELETED. INTERNATIONAL CUSTOMERS, E-MAIL HERE.

FAX: 954-926-1178

PHONE: 954-926-5656    TOLL FREE IN THE US AND CANADA: 1-877-413-8747

RETURN/ EXCHANGE POLICY: Please click HERE to review our policy on returns and exchanges.

This site was designed by Shari Maxwell - ExtremeHalloween, Inc.© 2006 Please send questions or comments to:costumes@anniescostumes.com